Online Support

Well trained, experienced, and Proffessional Call Center Agents to support your business.

24/7 Round the Clock

i24Connect offers a 24/7 services for all of its clients.

Handling All Issues

i24Connect agents are qualified to support any type of business and handle any kind of issues.

Our Services

Customer Service Allows you to maximize the lifetime value of each and every one of your customers by providing superior post-sales service 24 hours a day, 7 days a week. Improving your customer loyalty will enable you to maintain your customers and save the costs of acquiring new customers.

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2536

Projects Completed

6784

Really Happy Clients

1059

Total Tasks Completed

435

In House Professionals

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Customer Service

Allows you to maximize the lifetime value of each and every one of your customers by providing superior post-sales service 24 hours a day, 7 days a week. Improving your customer loyalty will enable you to maintain your customers and save the costs of acquiring new customers. Customer services range from responding to your customers inquiries and solving their problems, up to maintaining a high customer satisfaction rates through personalized solutions.

Inbound Sales

Inbound sales helps you grow your customer base and thus increase your business success. Through this offering you will be able to target your intended customers with your applicable offering and turn them from prospects to loyal, regular, and profit-generating customers. Through our fully customized multimedia platform of voice, email, SMS and chat, we handle the entire customer acquisition process from measure the interest of your potential customers in your products & services up to turning potential customers into loyal customers.

Sales Account Management

Account Management is a key driver of the ongoing revenue generation from your small and medium partners. Various account management best practices can be executed to best suit the size and buyer patter of your small and medium partners. With a consistent communication matrix with your small and medium partners, we will ensure maintain your customer base in addition to growing the revenues generated.

Lead Management

Acquiring new channels for your business begins with the lead management programs that drive ongoing account management of your small and medium businesses. Lead management helps you manage the complexity of managing various day-to-day leads that are generated from the inside sales team to various channels of your business. Lead management can simply include routing of leads up to turning such leads to existing customers of our business.

Customer Segmentation

Successful inside sales programs rely heavily on profiled and segmented database for your potential customers and existing customers. Using our high end CRM applications we handle the build, update, validate and profiling of your databases to properly serve your business needs in the various inside sales programs.

Campaign Management

Inside sales programs rely heavily on customized campaigns that are designed specifically for certain products & services and in target regions. Campaign management helps you effectively manage mass requests from your small and medium business partners regarding various promotions and bundles of your products and services. Campaign management ensures the proper execution of your marketing campaigns and measures the return on your investment.

Responsible
Customer Support

I 24 Connect was established as an outsourcing Service Provider with head quarters  located in Amman , Jordan .Offering contact center services, back office services, inside sales channel management and professional services with the main focus of sales , telesales and telemarketing campaigns .